How early should I book movers?

It’s best to book your movers at least 1–2 weeks in advance to secure your preferred date. During busy periods like weekends or end-of-month moves, booking 3–4 weeks earlier is recommended. However, if you have any urgent requirements, reach out to us and we will try our best to accommodate them.

How much do movers near me cost?

The cost depends on factors such as the size of the move, distance, number of movers, and time required. Most local moves in Melbourne are charged on an hourly basis, with a clear quote provided before the move. At Yes Movers, our hourly rate starts at $120/hour. We will be sure to offer you a transparent quote at the beginning itself.

What is the cheapest day to move?

Weekdays (Monday to Thursday) are usually the most affordable days to move because demand is lower compared to weekends and end-of-month dates.

What makes Yes Movers the best movers in Melbourne?

At Yes Movers, we stand out for reliable service, experienced removalists, transparent pricing, and careful handling of belongings, ensuring every move is smooth, safe, and stress-free.

How far in advance should you plan a move?

We generally suggest planning your move around 2-4 weeks in advance where possible. That gives you enough breathing room to organize packing, sort out utilities, and lock in your preferred moving date. In Melbourne, weekends and end-of-month slots tend to book out quickly. At Yes Movers, we always try to help with last-minute moves too, but earlier planning usually makes the whole process easier.

What is the hardest room to pack when moving?

From our experience handling over 7000 moves across Melbourne, the kitchen is usually the hardest room to pack. It contains many fragile and oddly shaped items like glassware, plates, and small appliances. We often suggest starting with items you rarely use first. Packing the kitchen gradually makes the process much more manageable.

Is it worth paying for a moving company?

For many people, it really is. Moving involves more heavy lifting and logistics than it first appears. When you work with a professional team like ours at Yes Movers, we handle the loading, transport, and careful placement of your belongings. It usually saves a lot of time and reduces the risk of damage or injury along the way.

What should you not pack when moving?

There are a few items that shouldn’t go into a moving truck. Hazardous materials such as fuel, paint, gas bottles, or strong chemicals are generally unsafe to transport. We also suggest keeping valuables, important documents, medications, and personal electronics with you. That way you know exactly where they are during the move.

Terms and Conditions

Please read these terms and conditions carefully before using Our Service.

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Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Quotation

Our quotation unless, otherwise stated, does not include custom duties, port charges including (but not limited to) demurrage, inspections, or any fines for parking.
There are delays or events outside our reasonable control which increase or extend the resources time allowed to complete the agreed work.
Unless already discussed and mutually agreed minimum 2 hour charges apply.
You agree to pay any reasonable charges arising from the above circumstances.

Pack the goods if requested and we have agreed to do so.
Remove them at the agreed time and date and deliver to the delivery address.
Unpack them. If requested, we have agreed to do so.

Work not included in the quotation

Dismantling or reassembling flat pack furniture (unless requested by customer prior to taking the booking) or a property’s fittings.
Undoing any electrical equipment like taking fridge doors off or connecting wires. If you advise our staff to do so and any damages, leaks or short circuits occur, YES MOVERS will not be liable to cover that cost.
Securing or preparing for transit, as necessary, equipment or appliances such as but not limited to securing washing machine drums.

Taking up or laying fitted floor coverings of any kind.
Removing storage heaters unless they are already disconnected and adequately dismantled.
Our staff are not qualified or authorized to carry out such work and we recommend that a properly qualified person be separately employed by you to carry out these services.

Customers Responsibility

Obtain at your own expense all documents, permits, licenses, customs documents necessary for the move to be complete.
Be present or be represented during the collection and delivery of the removal. Take all reasonable steps to ensure that nothing that should be removed is left behind and that nothing is taken away by mistake/error.
Arrange proper protection for goods left in unoccupied or unattended premises or where other people such as, but not limited to, tenants and workmen are or will be present.
Prepare adequately and stabilize all appliances and electronic equipment prior to their removal.

Provide us with a contact address for correspondence for the removal transit and/or storage of the goods.
Where we provide you the inventories, receipts, waybills, worksheets or other relevant documents you will ensure that it is signed by you or your authorized representative as confirmation of collection or delivery of goods.
Ensure that all domestic and garden appliances, including but not limited to washing machines, dishwashers, hose pipes, petrol lawn mowers are clean and dry and there is no residual fluid left in them. It is the customer’s responsibility to ensure that all goods fit into the new premises (e.g., size of sofa and size of aperture). Our removalists will not be insured to remove doors or windows in such cases and will be forced to drop the items outside the premises. It is the customer’s responsibility to organize a specialist if required.

TELEVISIONS AND WASHING MACHINES

Screen defects or pixel defects in televisions/monitors are not covered under the insurance. We can still cover that if the customer is happy to turn on the televisions in front of our team and our team takes a picture of the working screen. (Our team will not ask you for taking the picture on the day, it is the customer’s responsibility to ask them to take a picture of the TV by turning it on if they want to cover the screen and pixel defects for the TV or monitors.)
Obviously, if the TV is accidentally damaged by our team during loading/unloading and the screen or TV breaks, that will be covered and must be reported before our team leaves.

Washing machines will not be covered under insurance if the customer doesn’t install the drum safety bolts at the back of the machine (which come with the washing machine when purchased). When the truck moves or jerks, the drum of the washing machine can easily dislocate. If the customer installs the drum bolts and still the drum dislocates, we will request you to send us a picture of the drum bolts with the move date and time. It is the customer’s responsibility to take pictures of the drum bolts installed prior to the morning. Our team will not take pictures of whether you installed the drum bolts or not.
Connecting washing machines – Our team can assist you with connecting and disconnecting washing machines, but as we are not certified plumbers, we do not take any liability if there are any leaks prior to or after the washing machine is connected/disconnected.

Electronic Items: For electronic items, including refrigerators, and other electronic appliances, the Company shall be liable solely for external physical damage, and shall not be responsible for any internal electronic damage unless it can be conclusively demonstrated that such internal damage was directly caused by an external impact that occurred during the Company’s handling of the item. The Customer is required to conduct an inspection of all electronic items upon delivery and prior to signing off on the move.

Liability for Packed Items: The Company shall not be held liable for any damage to items that have been packed by the Customer or by any party other than the Company. This includes, but is not limited to, fragile items such as crockery, glassware, artwork, and other items that may be susceptible to damage due to road conditions, including but not limited to bumps, vibrations, and other transport-related conditions. The Customer is strongly encouraged to engage the Company’s professional packing services to mitigate the risk of damage to fragile items.

Postponement or Cancellation

By agreeing to undertake the removal we incur costs in preparing for it and may also lose the opportunity to undertake further work that would use the same resources.

If you cancel or postpone less than five days before the removal date a $50 to $100 cancellation fee is applicable which you paid as a deposit.
Cancellation by Customer: In the event that the Customer elects to cancel a booking, any deposit paid by the Customer shall be non-refundable. The Customer acknowledges that such a deposit is intended to compensate the Company for administrative costs and the reservation of resources. In case of cancellation by the customer on the day of move, the customer shall be liable to pay the amount equivalent to minimum job which is 2.5 hours.

Payment Requirements

We accept cash and credit cards. In case of credit card payments, additional surcharges apply. Payments must be made at the completion of the job. It is your responsibility to ensure that you have enough money to pay the driver at the completion of the job. You may not hold any part of the agreed price. In such a situation, the payment requested will also have an estimate of the time that may take to unload the goods. If payment is not made in full in this situation, the unloading of goods will not start until full payment is made. If any dispute arises on the payment amount and cannot be resolved at that time, we reserve the right to refuse to unload the goods until full payment is made.

Our Liability for Loss and Damage

If the goods sustain damage by reason of defective or inadequate packing or unpacking, we will not be liable for that.

Certain goods (including but not limited to Ikea furniture, scientific instruments, certain musical instruments, and furniture made of pressed wood) are inherently susceptible to suffer damage or disorder no matter how carefully they are handled. We will not be liable in respect of these items in any way.

Where you or a person with your agreement participates in the move, or we do it all ourselves, we are not liable for any damages done to your goods. You are advised to take your own insurance for the transfer of goods if a third party is assisting in the moving.

Damage to premises or property other than goods

If there is a third party helping or assisting during the move, it is not always possible to establish who was responsible for the loss or damage. We don’t take any responsibility if the property or walls were damaged as they are not professionals.
We will not accept any damage to the property or to the contents once our team leaves the premises. It’s your responsibility to check the contents prior to our team leaving and report to us so that we can provide you the incident form for the loss.
If we cause loss or damage to the premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
If we cause damage as a result of moving goods under your express instruction against our advice, and where moving the goods in the manner instructed is likely to cause damage, we shall not be liable.

Exclusions of liability

Your responsibility to ensure that your goods are against fire or explosion. If you ask us in writing to arrange fire insurance cover, we will provide you, declare the full replacement value of your goods and pay the premium in advance.
We shall not be liable for delays or failures to provide the services under this agreement as a result of war, invasion, acts of foreign enemies, natural calamities, hostilities whether war is declared or not, or other such events which are out of reasonable control.
We will try our best to arrive within the time scale stated; however, arrival times are estimated. Delays to pick up or delivery times are sometimes unavoidable (due to traffic, accidents, weather, etc.).
Other than as a result of our negligence or breach of contract, we will not be liable for any loss, damage, or failure to produce goods as a result of:
Normal wear and tear, natural or gradual damage, leakage or evaporation, or from perishable or unstable goods. This includes goods left within furniture or appliances.
Moth, venom, or similar infestation.
Cleaning, repairing, or restoring unless we arrange for the work to be carried out.

Changes caused by atmospheric conditions such as dampness, mould, corrosion, or linked to ingress of water.
For any goods in wardrobes, drawers, or appliances or in a package bundle, carton, case, or other cell/liner not both packed or unpacked.
For any electrical or mechanical damage to any appliance unless there is no evidence of any external damage by us.
For any goods which have pre-existing defects or are inherently defective.
For perishable items and/or those requiring a controlled environment.
No employee of ours shall be separately allowed to pay you for any losses or damage.
Where goods are handed over to you by your authorized agent, our liability will cease upon handing over the goods to you or your authorized representative.

OUR RIGHT TO HOLD THE GOODS (lien)

“Lien” is the legal right of the removalist to hold goods until the customer has paid all the outstanding charges. If you fail to pay us the required payment, we have the right to sell your goods and obtain the outstanding amount.

Claims Procedure

17.1. Filing a Claim: The Customer must file any claim for loss or damage in writing within 24 hours from the date of the move. Claims submitted outside of this period shall be deemed null and void, and the Company shall have no liability in respect of such claims.

17.2. Evidence Required: The Customer shall provide all necessary documentation to support a claim, including but not limited to photographic evidence of the damage, proof of ownership, and any other relevant supporting documents. Failure to provide adequate evidence shall result in the denial of the claim.

Parking fines

It’s the customer’s responsibility to organise adequate parking for the truck, if there are any parking tickets during the move the customer will be liable for that. Organising a parking lot would be helpful in saving time as well, the closer the truck will be parked, less time the move will take.

If customer advises us to park in the no parking, clear zones, tow away zones we will hold a security of $150 as a parking fine which will be refunded to the customer after 10 working days, we can send an official email to the customer on the day that the security amount will be refunded in 10 working days.

Staff abuse

Verbal or threatening behaviour with any of our staff members will not be tolerated. If the driver is forced to leave the job because of verbal or any other abuse from the customer, legal action will be taken and the customer has to pay the full remaining amount for the job.

WE GOT THE RIGHT AND AUTHORISATION TO USE DEBT COLLECTOR AGENCIES IF THE FULL PAYMENT IS NOT MADE AT THE END OF THE JOB. IF THE INVOICE IS NOT PAID IN FULL AS PER OUR TERMS AND CONDITIONS, ALL SUBSEQUENT COSTS ASSOCIATED WITH CHASING THIS DEBT THROUGH A THIRD-PARTY COLLECTION AGENCY OR SOLICITOR WILL BE ADDED TO THE INVOICE.

Links to other websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services.

You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Changes to these terms and conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, you agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact us

If you have any questions about these Terms and Conditions, you can contact us:

By email:info@yesmovers.com.au